Shipping and Collection Policy

Order Processing

  • Orders are processed Monday to Friday during standard business hours.
  • Lead times vary depending on product type, stock availability, and custom manufacturing requirements.
  • You will be notified once your order is ready for dispatch or collection.

Shipping Options

  • We ship Australia-wide using trusted freight partners.
  • Shipping charges are calculated based on order weight, dimensions, and destination.
  • Tracking details will be provided once your order has been dispatched.
  • Delivery times vary by location. Estimated delivery times are provided as a guide only and may be affected by carrier delays or unforeseen circumstances.

Receiving Deliveries

  • Deliveries are made to street addresses only (no PO Boxes).
  • Someone must be available to receive and sign for goods at the delivery address.
  • If no one is available, re-delivery fees may apply.
  • Please inspect goods on delivery and notify us within 48 hours of any damage or discrepancy.

Collection from Warehouse

  • Customers may choose to collect their order from our Syd, Melb, Bris and Perth Warehouses.
  • Collections are available Monday to Friday, between 9:00 am and 5:00 pm.
  • You will receive confirmation once your order is ready for pickup.
  • Please ensure you have suitable transport and handling equipment for larger or heavier items.
  • For safety reasons, our team is unable to assist with loading items into vehicles.

Freight Liability

  • Once goods leave our premises, responsibility transfers to the nominated freight provider.
  • Design Quintessence is not liable for delays, loss, or damage incurred during transit.
  • Customers may choose to arrange their own courier or insurance if preferred.

International Shipping

  • Design Quintessence does not arrange international shipping directly.
  • For overseas orders, we can:
    • Ship to a nominated Australian freight forwarder organised by the customer, or
    • Have goods ready for collection from our nominated warehouse.
  • It is the customer’s responsibility to arrange international freight, insurance, and customs documentation.
  • Once goods are collected or transferred to your freight forwarder, responsibility passes to the customer

Changes to Shipping or Collection

  • Requests to change delivery address or collection arrangements must be made prior to dispatch.
  • Once goods have shipped, rerouting or redelivery charges may apply.